Delivery, Return and Payment Terms

DELIVERY TERMS

Last updated: April 17, 2026

1. General

These delivery terms apply to the Design by Migia online store.

We deliver products within Finland and internationally when applicable.

2. Processing Time

• Orders are processed within 1–3 business days
• Handmade products: 2–5 business days

Note: During busy periods (campaigns, seasonal peaks), processing times may be longer.

3. Delivery Methods

We offer the following delivery methods:

• Postal services (Posti / PostNord / other carriers)
• Local pickup (if available)

The delivery method and cost are shown at checkout.

4. Delivery Time

• Finland: 2–5 business days
• EU: 5–10 business days
• Other countries: 7–21 business days

We are not responsible for delays caused by shipping carriers.

5. Shipping Costs

Shipping costs:

• are determined based on the order
• are displayed before payment

Possible promotions (e.g. free shipping) are announced separately.

6. Responsibility for Delivery

The product becomes the customer's responsibility when:

• it has been handed over to the carrier, or
• it has been delivered to the customer

7. Damaged Shipments

If your package is damaged:

• File a claim immediately with the carrier
• Contact us: [Add email]

RETURN POLICY

Last updated: April 17, 2026

1. Right of Return

Consumers have a 14-day right of return in accordance with EU legislation.

The return period begins:

• from the date the product is received

2. Return Conditions

Returned items must be:

• unused
• in original condition
• in original packaging

3. Exceptions

The right of return does not apply to:

• hygiene products (e.g. earrings once worn)
• custom-made products
• personalized items

4. How to Return

To initiate a return:

1. Contact us: [Add email]
2. Provide:
   • order number
   • item to be returned
3. You will receive return instructions

5. Return Costs

• The customer is responsible for return shipping costs
• Unless the product is defective or faulty

6. Refunds

• Refunds are processed within 14 days
• Payments are returned to the original payment method

7. Defective Products

If the product is defective:

• Contact us immediately
• Attach a photo of the product

We will offer:

• a replacement product OR
• a full refund

PAYMENT TERMS

Last updated: April 17, 2026

1. General

Design by Migia offers secure and reliable payment methods in cooperation with payment service providers.

All payments are processed through a secure connection.

2. Payment Methods

We accept the following payment methods:

Card Payments

• Visa
• Mastercard
• American Express

Card payments are processed securely via Stripe.

Klarna Payments

We also offer payment options via Klarna:

• Pay now
• Pay later (invoice)
• Installments

Klarna is responsible for payment terms and processing according to its own terms.

3. Payment Confirmation

Once payment is completed:

• You will receive an order confirmation via email
• Your order will be processed

4. Payment Security

All payments:

• are SSL-secured
• are processed via certified third-party payment providers

Design by Migia does not store payment card details.

5. Payment Issues

If you experience payment issues:

• Check your payment details
• Try another payment method
• Contact us: restamigia@gmail.com

6. Refunds

Refunds are issued:

• to the original payment method
• in accordance with the return policy